Which Training Method is Appropriate: A Case of UK Insurance

Dodor; Ann

doi:doi:10.11648/j.pbs.20140303.11

| Peer-Reviewed

Which Training Method is Appropriate: A Case of UK Insurance

Dodor, Ann

Published in Psychology and Behavioral Sciences (Volume 3, Issue 3)

Received: 12 April 2014 Accepted: 4 May 2014 Published: 20 May 2014

Views: Downloads:

Download PDF

Share This Article

Twitter
Linked In
Facebook

Abstract

This research is set to evaluate the appropriateness of the training methods used at UKI (United Kingdom Insurance) based in Nottingham, UK. The use of questionnaire and a quantitative method of research were used to find out the appropriateness of the training method used at UKI with a sample size of 100 participants representing the population. There was literature on the evaluation of the choice of training method, the elements to be considered before selecting a training method and how the human sense (sight, hearing, smell, touch and feeling) assist in the understanding and retention of what is taught. The findings and data were analysed and concluded that the sense of sight and hearing assist in the understanding and retention of what is taught. And the most important elements to be considered before a training method is selected for UKI are the location of the training, the trainer, and the materials to be presented. Also the appropriate training method for UKI are computer based, role play, one on one instructions and the use of lectures.

Published in	Psychology and Behavioral Sciences (Volume 3, Issue 3)
DOI	10.11648/j.pbs.20140303.11
Page(s)	85-92
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2014. Published by Science Publishing Group

Keywords

Training Methods, Call Centre, Human Sense

References

[1]	Amagada, G (2006) Training needs and the methods of training in information technology in the oil industry libraries. Vol 24 No 1
[2]	Banwet, D. and Datta, B, (2003) A study of the effect of perceived lecture quality on post-lecture intentions. Work study, Vol 52 No 5.
[3]	Campbell, C. P (1995) A premier on the determining the cost effectiveness of training. Industrial and Commercial Training. Vol 22
[4]	Darby, J A (2007) Open-ended course evaluation: a response rate problem? Department of social sciences, Loughborough University. Journal of European industrial Training.
[5]	Ellison, J. (2000) Distance Learning for today’s librarian. Vol 49. MCB University Press.
[6]	Fisher, C. (2007) Researching and writing a dissertation. A guide for Business Students. Pearson Education Limited Edinburgh Gate Harlow. Essex. CM 20 2JE
[7]	Greth, S D. (1996) Effective on the job training, American library Association. Chicago IL.
[8]	Hughey, A and Mussnug, K. (1997) Designing effective employee training programme for quality. Vol 5 No 2 MCB University Press.
[9]	Huith, W. (1995) A system model of the teaching / learning process. College of Education Valdosta State University.
[10]	Hedges, P and Moss D. (1996) Costing the effectiveness of training: case study for improving parcel force driver performance. Industrial and commercial training vol 28 No 3
[11]	Hale, R. (2003) How training can add real value to the business: Industrail and commercial Training. vol 35
[12]	Jain, P. (1999) On the job training: a key to human resource development. Library Management. Vol 20 No 5. MCB University Press.
[13]	Jackson, P. (1999) Model trainers. Industrial and commercial Training. vol 31 No 1
[14]	Khalia, A. (1998) The key to perfect presentation. Industrail and commercial Training. vol 30 No 6
[15]	Klink, M. and Streumer, J. (2002) Journal of European Industrial MCB UP Limited.
[16]	Mc Cleland, S. (1994) Training needs assessment Data gathering methods. Journal of the European Industrial Training. vol 18 No 5. MCP University Press Limited.
[17]	Parsloe, E. (1983) Interactive Video. EPIC Industrial Communication, UK. London.
[18]	Perdue, J. ,Ninemeir, J. ,Woods, R. (2002) Training methods for specific objectives: preferences of managers in private clubs. International Journal of contemporary hospitality Management. MCB UP Limited.
[19]	Read, C and Kleiner, B. (1996) which training methods are effective. Department of management, School of Business Administration and Economies. California State University. Management Development Review Vol 9 No 2
[20]	Roter, R. (1998) The reality of video in training, Intermark Public Relations Ltd, London, UK.
[21]	Ryan, B. (2004) Finance and accounting for Business. Thomas Learning.
[22]	Smith, R. and Long, L. (2004) The role of web-based distance learning in HR development. Kent State University Lakewood, Ohio, USA. Journal of management development. Vol 23. No 3.
[23]	Tarr, M. (1998) Distance learning bringing out the best in training. Industrial and commercial training. vol 30 no 3. MCB University Press.
[24]	Tsang, M. C, (1999) The cost of vocational training. Education and training. vol 41. No 2.
[25]	Vinten, G. (1995) Open versus Closed questions, an open issue? Misplaced questioning may lead managers to make the wrong decisions. Management decision. Vol 33. No 4. MCB University Press.
[26]	Wilson, J. and Beard, C. (2003) The learning combination lock-an experiential approach to learning design. Journal of European Industrial Training. MCB UP Limited.
[27]	Wilson, H. C. (2000) Emergency response preparedness: small group training and learning styles. Vol. 9 No 2. MCB University Press.
[28]	Wright, S. (1997) Quantitative Methods and Statistics. A guide to Social Research. SAGE Publications.

Cite This Article

Plain Text BibTeX RIS

APA Style

Dodor, Ann. (2014). Which Training Method is Appropriate: A Case of UK Insurance. Psychology and Behavioral Sciences, 3(3), 85-92. https://doi.org/10.11648/j.pbs.20140303.11

Copy | Download

ACS Style

Dodor; Ann. Which Training Method is Appropriate: A Case of UK Insurance. Psychol. Behav. Sci. 2014, 3(3), 85-92. doi: 10.11648/j.pbs.20140303.11

Copy | Download

AMA Style

Dodor, Ann. Which Training Method is Appropriate: A Case of UK Insurance. Psychol Behav Sci. 2014;3(3):85-92. doi: 10.11648/j.pbs.20140303.11

Copy | Download

@article{10.11648/j.pbs.20140303.11,
  author = {Dodor and Ann},
  title = {Which Training Method is Appropriate: A Case of UK Insurance},
  journal = {Psychology and Behavioral Sciences},
  volume = {3},
  number = {3},
  pages = {85-92},
  doi = {10.11648/j.pbs.20140303.11},
  url = {https://doi.org/10.11648/j.pbs.20140303.11},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.pbs.20140303.11},
  abstract = {This research is set to evaluate the appropriateness of the training methods used at UKI (United Kingdom Insurance) based in Nottingham, UK. The use of questionnaire and a quantitative method of research were used to find out the appropriateness of the training method used at UKI with a sample size of 100 participants representing the population. There was literature on the evaluation of the choice of training method, the elements to be considered before selecting a training method and how the human sense (sight, hearing, smell, touch and feeling) assist in the understanding and retention of what is taught. The findings and data were analysed and concluded that the sense of sight and hearing assist in the understanding and retention of what is taught. And the most important elements to be considered before a training method is selected for UKI are the location of the training, the trainer, and the materials to be presented. Also the appropriate training method for UKI are computer based, role play, one on one instructions and the use of lectures.},
 year = {2014}
}

Copy | Download

TY  - JOUR
T1  - Which Training Method is Appropriate: A Case of UK Insurance
AU  - Dodor
AU  - Ann
Y1  - 2014/05/20
PY  - 2014
N1  - https://doi.org/10.11648/j.pbs.20140303.11
DO  - 10.11648/j.pbs.20140303.11
T2  - Psychology and Behavioral Sciences
JF  - Psychology and Behavioral Sciences
JO  - Psychology and Behavioral Sciences
SP  - 85
EP  - 92
PB  - Science Publishing Group
SN  - 2328-7845
UR  - https://doi.org/10.11648/j.pbs.20140303.11
AB  - This research is set to evaluate the appropriateness of the training methods used at UKI (United Kingdom Insurance) based in Nottingham, UK. The use of questionnaire and a quantitative method of research were used to find out the appropriateness of the training method used at UKI with a sample size of 100 participants representing the population. There was literature on the evaluation of the choice of training method, the elements to be considered before selecting a training method and how the human sense (sight, hearing, smell, touch and feeling) assist in the understanding and retention of what is taught. The findings and data were analysed and concluded that the sense of sight and hearing assist in the understanding and retention of what is taught. And the most important elements to be considered before a training method is selected for UKI are the location of the training, the trainer, and the materials to be presented. Also the appropriate training method for UKI are computer based, role play, one on one instructions and the use of lectures.
VL  - 3
IS  - 3
ER  -

Copy | Download

Author Information

Dodor
Ann

Download PDF

Sections

Plain Text BibTeX RIS

APA Style

Dodor, Ann. (2014). Which Training Method is Appropriate: A Case of UK Insurance. Psychology and Behavioral Sciences, 3(3), 85-92. https://doi.org/10.11648/j.pbs.20140303.11

Copy | Download

ACS Style

Dodor; Ann. Which Training Method is Appropriate: A Case of UK Insurance. Psychol. Behav. Sci. 2014, 3(3), 85-92. doi: 10.11648/j.pbs.20140303.11

Copy | Download

AMA Style

Dodor, Ann. Which Training Method is Appropriate: A Case of UK Insurance. Psychol Behav Sci. 2014;3(3):85-92. doi: 10.11648/j.pbs.20140303.11

Copy | Download

@article{10.11648/j.pbs.20140303.11,
  author = {Dodor and Ann},
  title = {Which Training Method is Appropriate: A Case of UK Insurance},
  journal = {Psychology and Behavioral Sciences},
  volume = {3},
  number = {3},
  pages = {85-92},
  doi = {10.11648/j.pbs.20140303.11},
  url = {https://doi.org/10.11648/j.pbs.20140303.11},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.pbs.20140303.11},
  abstract = {This research is set to evaluate the appropriateness of the training methods used at UKI (United Kingdom Insurance) based in Nottingham, UK. The use of questionnaire and a quantitative method of research were used to find out the appropriateness of the training method used at UKI with a sample size of 100 participants representing the population. There was literature on the evaluation of the choice of training method, the elements to be considered before selecting a training method and how the human sense (sight, hearing, smell, touch and feeling) assist in the understanding and retention of what is taught. The findings and data were analysed and concluded that the sense of sight and hearing assist in the understanding and retention of what is taught. And the most important elements to be considered before a training method is selected for UKI are the location of the training, the trainer, and the materials to be presented. Also the appropriate training method for UKI are computer based, role play, one on one instructions and the use of lectures.},
 year = {2014}
}

Copy | Download

TY  - JOUR
T1  - Which Training Method is Appropriate: A Case of UK Insurance
AU  - Dodor
AU  - Ann
Y1  - 2014/05/20
PY  - 2014
N1  - https://doi.org/10.11648/j.pbs.20140303.11
DO  - 10.11648/j.pbs.20140303.11
T2  - Psychology and Behavioral Sciences
JF  - Psychology and Behavioral Sciences
JO  - Psychology and Behavioral Sciences
SP  - 85
EP  - 92
PB  - Science Publishing Group
SN  - 2328-7845
UR  - https://doi.org/10.11648/j.pbs.20140303.11
AB  - This research is set to evaluate the appropriateness of the training methods used at UKI (United Kingdom Insurance) based in Nottingham, UK. The use of questionnaire and a quantitative method of research were used to find out the appropriateness of the training method used at UKI with a sample size of 100 participants representing the population. There was literature on the evaluation of the choice of training method, the elements to be considered before selecting a training method and how the human sense (sight, hearing, smell, touch and feeling) assist in the understanding and retention of what is taught. The findings and data were analysed and concluded that the sense of sight and hearing assist in the understanding and retention of what is taught. And the most important elements to be considered before a training method is selected for UKI are the location of the training, the trainer, and the materials to be presented. Also the appropriate training method for UKI are computer based, role play, one on one instructions and the use of lectures.
VL  - 3
IS  - 3
ER  -

Copy | Download