Literature search has revealed that despite the dominance of services in modern economies, and their rapid growth worldwide, there are limited researches in the area of service innovation. This study attempted to bridge the gap by ascertaining the nature of relationship between innovation and firm performance. The study adopted a mixture of expost-facto and survey research design. The sources of data for the study were both primary and secondary. The research instrument was developed and it was subjected to both validity and reliability measures and was found to be valid and reliable for the study. Simple random sampling technique was adopted for the study. Three hypotheses were formulated and subjected to inferential statistical tests such as correlation and regression. It was discovered that service process innovation, service modification and service innovation structure are significantly related to firm performance. It was recommended that firms should put in place service innovation structure that is coupled with quality improvement practices in order to sustain and enhance its competitive advantage and customer patronage.
| Published in | Science Journal of Business and Management (Volume 2, Issue 1) |
| DOI | 10.11648/j.sjbm.20140201.13 |
| Page(s) | 16-23 |
| Creative Commons |
This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited. |
| Copyright |
Copyright © The Author(s), 2014. Published by Science Publishing Group |
Service Process Innovation, Service Modification, Service Innovation Structure and Performance
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APA Style
Ogunnaike, Olaleke Oluseye, Ibidunni, Stephen Ayodotun, Adetowubo-King, et al. (2014). Assessing the Link between service Innovation and Performance in Telecommunication Industry. Science Journal of Business and Management, 2(1), 16-23. https://doi.org/10.11648/j.sjbm.20140201.13
ACS Style
Ogunnaike; Olaleke Oluseye; Ibidunni; Stephen Ayodotun; Adetowubo-King, et al. Assessing the Link between service Innovation and Performance in Telecommunication Industry. Sci. J. Bus. Manag. 2014, 2(1), 16-23. doi: 10.11648/j.sjbm.20140201.13
AMA Style
Ogunnaike, Olaleke Oluseye, Ibidunni, Stephen Ayodotun, Adetowubo-King, et al. Assessing the Link between service Innovation and Performance in Telecommunication Industry. Sci J Bus Manag. 2014;2(1):16-23. doi: 10.11648/j.sjbm.20140201.13
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Download@article{10.11648/j.sjbm.20140201.13,
author = {Ogunnaike and Olaleke Oluseye and Ibidunni and Stephen Ayodotun and Adetowubo-King and Sunday},
title = {Assessing the Link between service Innovation and Performance in Telecommunication Industry},
journal = {Science Journal of Business and Management},
volume = {2},
number = {1},
pages = {16-23},
doi = {10.11648/j.sjbm.20140201.13},
url = {https://doi.org/10.11648/j.sjbm.20140201.13},
eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.sjbm.20140201.13},
abstract = {Literature search has revealed that despite the dominance of services in modern economies, and their rapid growth worldwide, there are limited researches in the area of service innovation. This study attempted to bridge the gap by ascertaining the nature of relationship between innovation and firm performance. The study adopted a mixture of expost-facto and survey research design. The sources of data for the study were both primary and secondary. The research instrument was developed and it was subjected to both validity and reliability measures and was found to be valid and reliable for the study. Simple random sampling technique was adopted for the study. Three hypotheses were formulated and subjected to inferential statistical tests such as correlation and regression. It was discovered that service process innovation, service modification and service innovation structure are significantly related to firm performance. It was recommended that firms should put in place service innovation structure that is coupled with quality improvement practices in order to sustain and enhance its competitive advantage and customer patronage.},
year = {2014}
}
TY - JOUR T1 - Assessing the Link between service Innovation and Performance in Telecommunication Industry AU - Ogunnaike AU - Olaleke Oluseye AU - Ibidunni AU - Stephen Ayodotun AU - Adetowubo-King AU - Sunday Y1 - 2014/02/20 PY - 2014 N1 - https://doi.org/10.11648/j.sjbm.20140201.13 DO - 10.11648/j.sjbm.20140201.13 T2 - Science Journal of Business and Management JF - Science Journal of Business and Management JO - Science Journal of Business and Management SP - 16 EP - 23 PB - Science Publishing Group SN - 2331-0634 UR - https://doi.org/10.11648/j.sjbm.20140201.13 AB - Literature search has revealed that despite the dominance of services in modern economies, and their rapid growth worldwide, there are limited researches in the area of service innovation. This study attempted to bridge the gap by ascertaining the nature of relationship between innovation and firm performance. The study adopted a mixture of expost-facto and survey research design. The sources of data for the study were both primary and secondary. The research instrument was developed and it was subjected to both validity and reliability measures and was found to be valid and reliable for the study. Simple random sampling technique was adopted for the study. Three hypotheses were formulated and subjected to inferential statistical tests such as correlation and regression. It was discovered that service process innovation, service modification and service innovation structure are significantly related to firm performance. It was recommended that firms should put in place service innovation structure that is coupled with quality improvement practices in order to sustain and enhance its competitive advantage and customer patronage. VL - 2 IS - 1 ER -
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